Thank you for visiting our website. At EXFIRE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide while visiting our website and using our services. By accessing our website and providing your personal information, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information from you when you voluntarily provide it to us. The types of personal information we may collect include:
1.1 Contact Information: Your name, email address, phone number, and mailing address.
1.2 Account Information: If you create an account with us, we may collect your username and password.
1.3 Payment Information: If you make a purchase, we may collect your payment details, such as credit card information, to process the transaction.
1.4 Communications: We may collect any communications, including emails or messages, that you send us.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
2.1 Providing Products and Services: To process your orders, communicate with you about your purchases, and deliver the products you have purchased.
2.2 Customer Support: To respond to your inquiries, provide customer support, and address any issues you may encounter.
2.3 Marketing and Promotional Communications: With your consent, we may send you information about our products, promotions or events. You can opt out of these communications at any time.
2.4 Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
3.1 Service Providers: We may engage trusted third-party service providers to assist us in operating our website and delivering our products and services. These service providers have access to your personal information but are obligated to use it solely for the purpose of providing the requested services.
3.2 Legal Obligations: We may disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Security of Personal Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. This information is used to analyze trends, administer the website, track users’ movements around the site, and gather demographic information. You can control cookies through your browser settings.
6. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
8. Direct Marketing
We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@exfire.com.au.
9. Your Rights
All visitors and users of this Website have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you;
- The right to request that we amend any of the information that we have collected about you;
- The right to not have to identify yourself, or of using a pseudonym in certain circumstances;
- The right to stop receiving unwanted direct marketing;
- The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
10. Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
C Watkin
Director
info@exfire.com.au
We will respond to most consumer requests within a reasonable period of time, not exceeding 30 days of receipt of the request. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.
11. Complaints
You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:
C Watkin
Director
info@exfire.com.au
Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and the “Last Updated”.
If you have any questions about this Privacy Policy, please contact us at info@exfire.com.au.